We provide door to door delivery service at $10 for orders below $100 and free delivery for orders $100 and above.
Our delivery window is from 10.30am – 5.30pm and upon selecting this option, requests for preferred timing will not be entertained. Our drivers deliver island-wide (except for Jurong Island) and are given the autonomy to plan the most efficient delivery routes based on the daily schedule, in order to fulfil all deliveries within the delivery window. As such, we are not able to provide an estimate delivery time for orders.
For delivery window between 6pm-10pm, there is a surcharge of $3.
Kindly remain contactable at all times as drivers may be required to contact you in cases of delivery difficulties (ie. Intercom not working, incorrect address provided, no one answering the door)
For orders delivered to another recipient, kindly inform them of the delivery and advise them to remain contactable for a smooth delivery.
There may be delays during peak period or sale period. We seek your understanding during peak period or sale period.
For Ice Cream Delivery
Ice Cream deliveries will be allocated as priority delivery and it will be delivered within an hour upon leaving the kitchen. Customers have to ensure that there is someone collecting the ice cream to prevent it from melting. We will not be liable if customers are not home during the delivery time slot. We will arrange for re-delivery with extra charges + 50% of the ice cream price.
Changes to Delivery Date, Addresses and others
Kindly email us at firstname.lastname@example.org
Drivers are doing back-to-back deliveries and are responsible for completing all deliveries within the given delivery window. To prevent delivery delays, a grace period of up to 10 minutes is allocated for each order in the event that driver is unable fulfil the delivery due to delivery difficulties. The driver will wait and contact you during the 10-minute period.
After 10 minutes of no response, the delivery will be considered to have failed and the driver will proceed with the rest of the deliveries. Kindly note that the driver will not return for a 2nd delivery on the same day.
To reschedule a 2nd delivery, there will be additional charges; $10 for re-delivery charge